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Mishel McSweeny currently serves as the Lead of Product Support at Firmex, a role held since December 2020, previously working as a Product Support Expert within the same organization. Prior experience includes a tenure at Booking.com as a Senior Customer Service Specialist and Customer Service Specialist from February 2018 to September 2020. Mishel co-founded Rich and Smoky, functioning as a Business Analyst from October 2012 to November 2015, and served as a Computer Networks Instructor at Colegio de Bachilleres del Estado de Veracruz in 2011-2012. Earlier roles include Database Administrator and Analyst for Consorcio de Zapaterias FITOS (2008-2009) and Help Desk Analyst at Administracion Portuaria Integral de Veracruz S.A. de C.V (2007-2008). Educational qualifications include a Bachelor's degree in Computer Systems Engineering from Instituto Tecnologico de Veracruz (2003-2008) and a course at George Brown College in 2017.