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Monica C. is a seasoned professional with extensive experience in customer success and service delivery within the banking and financial services sector. Currently serving as a Customer Success Manager at Finastra since 2020, Monica previously held the role of Asia Service Delivery Manager at Atos from 2015 to 2019. Monica's career spans several positions at Misys International Banking Systems in Australia, including Customer Relationship Manager, Customer Services Manager, and Operations Manager. Prior to that, Monica worked at Midas-Kapiti International in Australia and Hong Kong, taking on roles such as Development and Support Manager, Project Manager, and Senior Consultant. Monica holds a Master's Degree in Business Administration and Management, having studied at institutions including the Securities Institute Education Australia, The Hong Kong Polytechnic University, and the University of Newcastle.