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Charlotte Owen is an experienced professional in customer relationship management and customer experience, currently serving as Head of Customer Planning & Customer Relationships at the Financial Times since December 2022. Owen has held several senior roles, including Head of Customer Experience at Life Supplies and Head of CRM at Freddie's Flowers. With a strong background in strategic marketing and customer engagement, previous positions include Senior Marketing Consultant and Senior CRM Manager at Funding Circle UK, where responsibility encompassed CRM strategy across European markets. Owen's career also includes leadership roles at HonestBrew, Secret Escapes, and Alchemy Worx, demonstrating a consistent focus on driving customer loyalty, revenue growth, and effective communication strategies. Owen holds a B.A. in History and Sociology from the University of Liverpool.