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Ismail Derbala currently serves as the Head of Operations at MAYDAY - Assistance Services since August 2018, where responsibilities include developing and executing operational strategies while leading the operations team. In March 2024, Ismail took on the role of Operations Manager at the Financial Regulatory Authority FRA. Previous experience includes positions such as Co-Founder of Derbala Transport from January 2016 to February 2022, and various roles at Careem, including Supply Chain Operations and Call Center Team Lead. Additionally, experience encompasses a stint as a Creative Copywriter at Madenty.net and a Customer Care Executive at Vodafone. Ismail holds a Bachelor's degree in Business Administration from Future University in Egypt, earned in 2017.