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Angelica Hernandez Lugo is an experienced professional in operations management and financial services, currently serving as Senior Operations Manager at Financeit since August 2018, where responsibilities include managing the Centah operation across multiple countries and training a team. Prior experience includes a role as Senior Operations Manager at Centah Inc., where Angelica documented best practices and created Help Guides for software users, and a significant tenure at American Express with various leadership and analytical positions focused on process improvement and fraud reduction. Angelica also has a background in life insurance and investments from roles at Finaeo Inc. and Sun Life, complemented by earlier experience as an Auditor at Deloitte. Educational credentials include a Bachelor's degree in Accounting and certifications relevant to investment funds and family childcare.