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Alex Switzky is a Customer Success Supervisor at Final Draft, a Cast & Crew Company, where contributions include leading customer support innovation through the implementation of an automated chatbot and overhauling after-hours service, achieving significant cost savings. Previous roles at Final Draft as Customer Success Lead and Customer Support Specialist involved enhancing the customer journey and empowering users of the software. Experience as Creative Success Lead at Dream Reach Media resulted in considerable sales growth through tailored client consultations. Additional background includes project evaluation and pitch specialization at Montauk Chair Production, member success coordination at AAA, and production management for the feature film Khali the Killer. Alex holds a Bachelor's degree in Communication and Media Studies from RMIT University.