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Melissa Loaiza Osorio has worked in three companies since 2018. Her first role was as a Customer Services VP Intern at PROTECCIÓN S.A. in 2018. In 2019, they moved to Sempli as a Customer Service and Experience Analyst. Currently, they work at Finaktiva as a Product Analyst, Project Management Analyst, and Credit Analyst.

Melissa Loaiza Osorio received a Certified in Excel degree in Business Administration and Management from Universidad de Medellín in 2017-2018. Melissa is currently studying Financial Engineering Emphasis Line in Financial Risks at Universidad de Medellín. Melissa also holds a Financial Engineering degree in Finance, General from Universidad de Medellín. In addition, they have obtained certifications in English from Universidad EAFIT and in Microsoft Power Bi from Universidad de Medellín.