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Eric Wong is a skilled Customer Support Engineer at Files.com since June 2023, with extensive experience in technical support from positions at Iterable as a Technical Support Specialist and Genentech as a Foundation Specialist and Case Manager. Proficient in providing exceptional customer service in high-pressure environments, Eric has worked with tools like Zendesk and created complex Handlebar solutions for personalized user experiences. Previous roles include Software QA Engineer at Location Labs by Avast, Front End Web Developer as a freelancer, and various customer service positions. Eric holds a Bachelor of Arts in Sociology from the University of California, Riverside, and a Master of Arts in Pastoral Care and Counseling from Biola University.