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Alesha B. possesses extensive experience in customer support and technical assistance across various industries. Currently serving as a Remote Merchant Support Advocate and Product Expert at Auctane since July 2022, Alesha manages daily client interactions and meets key performance indicators. Previous roles include serving as a Remote Senior Level 1 Client Services Representative at File & ServeXpress and a Remote Senior Tier-2 Contact Center Supervisor at Liveops, Inc., where Alesha dealt with escalated calls and first contact for legal professionals. Alesha also has experience as a freelancer and tutor in subjects such as Math and Python, along with previous positions in compliance, marketing, paralegal work, and customer reservations. Alesha's educational background includes studies at the University of Illinois Urbana-Champaign and the University of Phoenix.