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Alma Dzebo is a seasoned professional in the banking sector with experience at Fifth Third Bank since March 2004, currently serving as a Financial Center Manager and previously as a Customer Service Manager. Alma's expertise includes directing customer service teams, developing staff through training and coaching, and ensuring a high standard of customer care. Prior roles at Fifth Third Bank include Lead Customer Service Representative and Customer Service Representative, where responsibilities encompassed account transactions, customer relations, and operational tasks. Alma's career began at Burlington Stores, Inc. as a Customer Service Representative, where exceptional customer service was a priority. Alma holds an Associate's degree in Business Administration from Grand Rapids Community College, completed from 2008 to 2011.