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Lucas Austin has a diverse work experience, starting in 2004 as a Tier III Technical Support Representative at Fused Solutions. Lucas then worked as a Residential Counselor at LEAP, Inc from 2009 to 2012. In 2012, they joined Ansen Corporation as a Wave Solder Machine Operator. Lucas worked as a Security Officer at Securitas Security Services USA, Inc. from 2014 to 2015, and at ALERT Protective Services from 2015 to 2015. Lucas has been with FieldEdge since 2015, starting as a Technical Support Representative and progressing to roles such as Data Specialist, Sr. Data Analyst, and currently serving as the Data Team Lead.

Lucas Austin earned a Bachelor's degree in Computer Systems Networking and Telecommunications from Southern New Hampshire University from 2014 to 2016. Prior to that, they obtained an Associate of Science degree in Information Technology from the same university from 2014 to 2015. Earlier, from 2005 to 2009, Lucas attended SUNY Canton where they studied Criminal Justice/Police Science, although no specific degree was listed.