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Zoran Savic is a seasoned professional with extensive experience in strategic program management and customer success, currently serving as a Strategic Program Manager and Business Analyst at Fictiv since January 2019. Zoran excels in agile project leadership, employing Scrum principles to guide cross-functional teams towards achieving project objectives while ensuring stakeholder collaboration for clear requirements elicitation. Prior experience includes roles at Aspiranet as a Customer Success and Impact Manager, where Zoran contributed to agency accreditation and data measurement development, and at Contra Costa County as a Confidentiality Worker and Customer Success Manager, focusing on customer advocacy and cross-functional collaboration. Zoran's educational background includes an MBA from Louisiana Tech University and a Master's in Social Work from California State University - East Bay, supplemented by full stack web development training from Rithm School.