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Katie O'Connell has extensive experience in corporate communications and public relations, holding pivotal roles over two decades. Currently serving as Vice President of Corporate Communications at FICO since December 2016, Katie previously held positions such as Sr. Director of Corporate Communications at the same company. Prior experience includes leadership roles at Hootsuite Media Inc. as Director of Corporate Communications and at Five9 as Sr. Director of Marketing Communications. Notably, during a tenure at RightNow, Katie led global public relations efforts and customer advocacy programs, showcasing a strong commitment to enhancing customer experiences. Earlier career highlights include positions at Edelman Public Relations and OnPR, where Katie managed key accounts. Katie holds a BA in Journalism with a focus on Public Relations from California State University, Chico, and continued education at Pepperdine University.