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Paolo Mandalà Moncada is the Country Lead for USA & EN Canada at Fever, where Paolo specializes in customer experience and quality analysis. Paolo has a background in customer service, administrative support, and consular assistance from previous roles at companies like Iberdrola and Opti-Visión Chacao C.A. Paolo holds a degree in International Studies and has additional certifications in media studies, English language proficiency, and human rights.