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Lucy Bott is an experienced professional in operations management and customer service, currently serving as Programme Manager at Fertifa since March 2023. Prior to this role, Lucy held various positions at Fronted from February 2020 to April 2023, culminating in the role of Head of Operations. Lucy's experience includes serving as Technical Service Manager at KDS, Head of Customer Operations and Customer Service Manager at RateSetter, and roles at Open Vantage LTD, where Lucy advanced from Customer Service Representative to Customer Service Manager. Lucy began a career in customer service at Daybrook House Promotions as a Box Office Assistant. Lucy holds a Bachelor's degree from Nottingham Trent University, completed between 2001 and 2004.