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Susan Richardson has a diverse work experience spanning several companies and roles. Susan started their career at IBM in 1986, where they worked as an Account Executive and later in sales until 2000. From there, they joined 724 Solutions as the Director of Sales. In 2004, they moved to Camilion Solutions as the VP of Professional Services. In the same year, they also started working at Leadership That Matters Inc. as a Partner. In 2006, Susan joined ShareNet Inc. as the Director of Customer Service. Susan held this role until 2010. In 2003, they became a Senior/Executive Consultant at Felix Global until 2010. Susan then became the VP of Client Services at Felix Global from 2004 to 2022. Currently, they are the Managing Director of Talent Development at Felix Global. Additionally, Susan Richardson has also held the position of Past Chair, Board of Governors at Kingsway College School since 2011.

Susan Richardson obtained a Bachelor's degree in Business from the Ivey Business School at Western University, graduating in 1986. Susan later pursued an Executive MBA from Harvard Business School. Furthermore, Susan has additional certifications in Facet5, although the details about the institution and the timing of obtaining the certification are unavailable. Susan is also affiliated with Western University, although the specific degree and field of study are unknown.