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Sean Salazar is a seasoned professional in workforce analysis and staffing, currently serving as a Senior Workforce Analyst at FedPoint since June 2021. In this role, Sean Salazar employs NICE IEX to forecast call volumes and calculate FTE requirements, alongside developing Excel tools to monitor headcounts and agent hours. Prior experience includes positions as a Staffing Specialist at Amazon, where Sean Salazar managed hiring processes using Salesforce, and as a Senior Workforce Analyst at Mercer, where real-time job forecasts were monitored to optimize staffing and service levels. Sean Salazar began the career as a Workforce Analyst 2 at IGT, earning awards for leadership in special projects, and previously worked as a Content Aggregator at Infoition. Sean Salazar holds a Bachelor’s degree in Interior Architecture and Product Design from Kansas State University.