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Kim Williams currently serves as Group Manager for Sales and Accommodation at Federal Group, a position held since April 2022. Prior experience includes the role of Room Division Manager at Wrest Point from August 2020 to April 2022 and Group Manager of Reservation Systems at Federal Group from December 2014 to August 2020, focusing on optimizing commercial activities and compliance within properties' reservation and sales teams. Kim's career at Federal Group began in 2004 as Customer Contact Centre Manager, overseeing reservation administration for multiple properties while enhancing team performance and training in the Opera system.