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Amanda Rodriguez is a dedicated professional with diverse experience in customer service and tech assistance. Currently serving as a Remote Call Specialist at FEMA since June 2024, Amanda previously worked as a Call Center Agent at the Early Learning Coalition of Miami-Dade/Monroe, where responsibilities included managing over 100 calls daily and assisting low-income families. Amanda participated in a five-day workshop as an FIU Winter Guild Mentee at Break Through Tech, which sparked a growing interest in computing. Additionally, Amanda enhanced technical skills through the Girls Who Code Work Prep program hosted by Bank of America, focusing on cybersecurity concepts. Earlier roles include providing patient transportation support at Baptist Health South Florida and customer service at the YMCA of South Florida. Amanda holds an Associate's degree in Computer Science and an Associate of Science in Cybersecurity from Miami Dade College, along with a high school diploma from South Dade Senior High.