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Mafalda Jacob is a skilled Customer Experience Advocate currently employed at Feastables since July 2023, with previous experience at Loom and Impossible.com in similar roles. Starting as a Customer Solutions Expert at Pipedrive from May 2018 to January 2020, Mafalda focused on engaging customers through various channels, addressing technical and billing queries, and ensuring satisfaction. Prior positions include a senior role at Unbabel and a customer support position at Impossible.com, demonstrating a strong background in customer service and support. Education was completed at Windsor Girls School from 2001 to 2008.