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Kasun Mihindukulasooriya has been serving as a Trainer at FBC Asia Pacific Inc since July 2020, focusing on training new recruits and addressing skill gaps identified through quality assurance reports. Responsibilities include preparing training programs, monitoring call quality, and conducting training sessions for new products. Previously held positions at the same company include Assistant Team Leader and Knowledge Specialist, where duties encompassed rostering agents, call monitoring, and managing the call center floor. Kasun's career began at Yapa Jewellery as a Training Accountant Assistant. Academic background includes an Advanced Level degree in Accounting and Business/Management from Kingswood College Kandy.