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Sarah Tickner is an experienced Salesforce Business Analyst currently employed at Farm Bureau Insurance of Michigan since October 2018, where previous roles included Senior Agency Support Analyst/Coordinator and various customer service specialist positions. Prior to this, Sarah worked as a Direct Sales Representative at Premier Designs, Inc. from March 2012 to March 2019, where responsibilities included event management, social media marketing, and employee training. Earlier career experience includes a diverse role at Applebee's Neighborhood Grill + Bar from August 2006 to August 2011, encompassing customer service and staff training. Sarah holds a Bachelor of Science in Business from the University of Phoenix, completed in April 2023, and an Associate of Arts in Business Fundamentals, achieved in April 2020. Additional education includes training from Trailhead by Salesforce and studies at Lansing Community College.