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Jessica L. is an experienced professional with a diverse background in customer support and education. Currently serving as a Customer Support Advocate at Fastmail since September 2022, Jessica specializes in troubleshooting user issues and educating customers across multiple email-focused SaaS platforms. Previously, Jessica held various teaching positions, including Kindergarten English Teacher at YEK Tree Academy and Afternoon Kindergarten Lead Educator at ADP, where curriculum design and remote teaching techniques were key responsibilities. With a Master of Education in Teaching English as a Second or Foreign Language from the University of Missouri-Columbia and a Bachelor's degree in English from Rutgers University, Jessica combines strong educational qualifications with practical experience to deliver effective support and learning experiences.