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Shannon Maggard has worked at Fastly since 2019. Shannon started as a Sales Representative and then moved up to become a Data Specialist, Coordinator, and Senior Analyst at CenturyLink. At Fastly, they held the position of Global Client Services Operations Manager from 2019 to 2021 and currently serves as the Senior Client Services Strategy & Operations Lead.

Shannon Maggard attended the University of Idaho from 2004 to 2009, where they studied Finance and obtained a degree in Finance, General. In addition, Shannon has obtained a Manager Certification from CenturyLink, although no specific details about the month and year of attainment are provided.