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Chris Masella is a seasoned Customer Success Manager with extensive experience in developing help articles and instructional content for software solutions, currently at Farmbrite since July 2021. Previously served as Training and Implementation Manager at ROLLER, focusing on onboarding and launching new customers, notably CircusTrix. Chris held several roles at Brandt Information Services, including Account Manager, where responsibilities included managing software solutions, customer communication, and quality assurance testing. Earlier career stages included positions at Cannabiz Media and CampMinder, where Chris specialized in customer support and training. Additionally, Chris has experience in team management as a Customer Support Manager at ACTIVE Network and as a Customer Service Team Lead at Computershare. Chris holds a Bachelor's degree in Political Science and Government from Providence College.