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Pedro Alves is an accomplished engineering professional with extensive experience in service management and delivery within the tech sector. Currently serving as Engineering Manager of Platform Live Engineering at FARFETCH since July 2018, Pedro leads multiple Live Engineering teams, ensuring high standards of support for the platform. Previous roles include Manager of FTech Service Management at FARFETCH, where responsibilities involved overseeing operational support teams and enhancing service performance. Pedro's experience also encompasses positions as Senior Service Delivery Specialist and Service Manager at Celfocus, as well as service management roles at Wipro Retail, ALERT Life Sciences Computing, MNI, and Siemens S.A. Pedro holds degrees from Universidade do Minho and AESE.