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Michael Stann is responsible for setting and driving the organizational vision and operational strategy at Faneuil. With more than 25 years of experience in operational leadership and excellence within the BPO industry, Mike offers extensive expertise in operational excellence and continuous improvement initiatives. Serving as Chief Operating Officer, Mike provides leadership and strategic direction to Faneuil operations while continuing to enhance the delivery of high-quality services to their clients, driving efficiency and delivering a high level of customer engagement.