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Sandra Urban has extensive experience in customer success and account management, currently serving as Key Account & Onboarding Managerin at Famly since May 2023, after a role as Junior Customer Success Specialist. Prior experience includes significant leadership and coordination responsibilities as Leitung eFöB at TÄKS e.V. from May 2015 to December 2021, focusing on team leadership, cooperative development, and pedagogical practices. Sandra Urban also contributed to seminar organization at berliner fortbildungen and worked in marketing and sales at Infopark AG, where responsibilities included customer acquisition and event organization. Sandra Urban holds a Bachelor of Arts in Rehabilitationspädagogik from Humboldt-Universität zu Berlin, completed in 2015.