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Paula Massa is an experienced professional in development and marketing with a strong background in nonprofit management. Currently serving as the Development Operations Manager at Family Promise, Inc. since March 2019, Paula oversees internal operations within the Development Department. Previous roles at Family Promise include Development & Marketing Associate and Affiliate Projects Associate. Paula has also held significant positions such as Director of Marketing Operations at VMC, Inc., where responsibilities included leading management teams and driving performance culture, and Engagement Manager at Blackbaud, Inc., managing complex database implementations for national clients. Additionally, Paula's experience includes marketing and communication strategy management at the United States Golf Association, focusing on membership operations and acquisition strategies. Paula holds a BA in Anthropology & Behavioral Science from Drew University and completed a program at Villanova Online.