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Victor Gitundu has held various positions at Family Bank Ltd since March 2013, progressing from Operations Officer to Customer Service Specialist, Credit Specialist, and currently serving as Operations Supervisor since November 2014. Key responsibilities include managing cash accounts, enforcing credit policies, and addressing customer inquiries and complaints. Victor Gitundu holds a Bachelor's degree in Business Administration and Management from The Catholic University of Eastern Africa, obtained between 2007 and 2010.