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John Ndugi is Family Bank’s Chief Operations Officer. He is a seasoned banker with over 18 years of experience.

John started his career at Family Bank as an Operations Officer, growing through the ranks in; Customer Service, Credit, Branch Operations Manager, Branch Manager, Regional Mount Kenya and Nairobi North. Prior to this appointment, John was the Head of Corporate and Institutional Banking for a period of 2 years.

John is a holder of a Master of Banking and Finance (Micro-Finance Option) from Moi University, and a Bachelor of Commerce (Accounting and Business Administration) from Daystar University. He is also certified by the International Coaching Federation (IFC) as an Engagement and Productivity Coach (CEPC). He is also a graduate of Strathmore Business School, Executive Leadership Course.