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Kimberly Lapierre has a diverse work experience, starting from 1992 with Golub Corporation where they worked as a Customer Service Manager until 2000. Kimberly then moved on to Fallon Health, where they held various positions. Kimberly started as an Appeals Coordinator from 2000 to 2003, followed by roles as a Proposal Coordinator from 2002 to 2008, and a Proposal Specialist from 2008 to 2010. In 2010, Kimberly was promoted to Manager, Proposal and Information Development, where they supervised a team and supported sales teams in developing client initiatives and analyzing metrics. Kimberly then became a Service Improvement Program Manager from 2012 to 2015, leading a program to address member concerns and improve their experience. Most recently, they held the position of Director, Performance Management & Analytics Process: Improvement, Analysis & Paint Point Resolution at Fallon Health, where they managed a team of analysts and provided operational data and analysis to address issues, improve productivity, and review processes and bottlenecks.

Kimberly Lapierre obtained their Bachelor of Science degree in Legal Study from Becker College, where they studied from 1992 to 1996. In 2011, they pursued a Project Management Certification from Villanova University. Additionally, Kimberly has also attained the Six Sigma Green Belt Certification (SSGBC), although specific details regarding the duration and institution are not provided.