��������

Estefania R. is a skilled professional in service design and UX research, currently serving as a Service Designer at Fail Fast Studio for the Generalitat de Catalunya since June 2021. Estefania's experience includes significant roles such as UX Researcher & Designer at CaixaBank, specializing in analytical and operational dashboards, and optimizing ATM operations. Previous positions also include UX Researcher & Designer at Zoetis and the National Health System of Catalonia, where Estefania contributed to user-centered design processes and usability testing for large-scale projects. With a solid foundation in logistics management from RIERA Y MENDEZ ASOCIADOS SL and a background in system auditing at PwC España, Estefania possesses diverse expertise in IT and user experience. Educational qualifications include a UX Certificate from the Nielsen Norman Group and a Master's in User Experience from La Salle BCN.