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Mike Giordano serves as the SVP and Director of Global Support Operations at FactSet, where responsibilities include overseeing a global team of over 500 professionals dedicated to providing 24/7 support for applications and technology, managing over half a million client requests annually. Previous roles at FactSet include SVP roles in Global Consulting & User Support and Americas Client Consulting, where Mike directed teams, ensured client retention of $90 million in ASV, and implemented effective consulting processes. Prior experience at Everdream Corporation involved managing client services and support teams, with a focus on customer satisfaction and operational efficiency. Mike holds a B.S. in Finance from Fairfield University.