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Melissa Holland has extensive experience in technical support and programming, currently serving as a Technical Support Engineer II at FACTS since July 2013. Previously, Melissa worked as a Programmer at Decision Analyst from May 2002 to July 2013, where responsibilities included programming online applications using various languages such as HTML, ASP, and Java, while providing excellent customer service. Additional experience includes roles as an Advertising Sales Representative at The Star Group and as a Regional Administrator for Aflac, demonstrating strong skills in customer interaction, organization, and multi-tasking. Melissa holds an Associate of Applied Science Degree in Information Technology from Education America, completed from 1999 to 2000.