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Mary Jacobs is an experienced professional in customer service and call center operations with a career spanning from 1995 to the present. Currently serving as Support Center Manager at FacilitySource since 2008, Mary focuses on performance development, team productivity, and the hiring and training of new staff. Prior to this role, Mary managed customer service operations at Time Warner Cable, overseeing a multi-site operation with over 300 agents. Additionally, at Safelite Solutions, Mary was a Client Specialist and Manager of Call Center Operations, liaising with executives to ensure client satisfaction. Mary holds a BA in Journalism from The Ohio State University, earned in 1989.