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Raymond Wong is a skilled Field Services Engineer at ECI since March 2020, providing onsite technical support for clients. Previously, Raymond served as a Senior Support Analyst, where responsibilities included Tier 2/3 escalations, issue resolution for VIP end users, training new hires, and creating documentation for troubleshooting. Prior experience includes a Support Analyst position at The Young Group, LLC., helping employees at Memorial Sloan Kettering Cancer Center, and serving as a Support Desk Analyst at Eze Castle Integration, handling help desk support for hedge fund clients. Raymond has a background in computer repair from Staples and completed a technology fundamentals program at NPower. Raymond holds an Associate of Arts and Sciences degree in Computer Information Systems from Kingsborough Community College.