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Svetlana Golikova is an experienced operational leader with a strong background in healthcare administration and management. Currently serving as the Operational Director at EYES.NYC since August 2024, Svetlana is focused on enhancing service profitability and operational efficiency through process refinement and digital platform utilization. Previous roles include Director of Operations and Director of Support Services at the Hospital for Special Surgery, and Administrative Manager at Mount Sinai Health System, where significant improvements in employee productivity and patient satisfaction were achieved. Svetlana's extensive experience is complemented by a Master of Business Administration in Health Care Administration from the Zicklin School of Business and a Bachelor of Science in Business Administration and Management from Medgar Evers College. Additionally, Svetlana possesses a diverse educational foundation in economics, law, and accounting.