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James Devereaux is a seasoned professional with extensive experience in business operations, customer care, and quality assurance, currently serving as Senior Manager of Business Operations at Eyefinity - VSP Global since August 2005. James has a strong background in client communication, escalations management, and personnel training and development, overseeing teams of over 50 employees. Prior roles included Quality Assurance Specialist and Customer Care Team Lead, where James honed analytical skills in software testing and employee supervision. Earlier experience includes guest services at Marriott International and roles as a psychiatric technician and owner of Grapevine World of Comics. James holds a Bachelor’s Degree in Psychology focused on Child Development from California State University, Stanislaus, and an Associate's degree in Psychology from Modesto Junior College.