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Samuel Kaye is an accomplished professional in financial services risk consulting, currently serving as a Director at EY, focusing on Regulatory and Compliance Management. With extensive experience at EY since 2017, Samuel has held leadership roles in Compliance and Regulatory Technology. Prior to EY, Samuel led the Customer Services division at The Co-operative Bank plc, transforming the complaints handling operation and overseeing digital service enhancements. Earlier experience includes managerial positions at NatWest Group, where Samuel was responsible for private banking operations and a significant Learning and Development transformation program. Educational achievements include an M.Sc in Economics from The London School of Economics, an MBA from The Chartered Banker Institute, and ongoing professional development as a Chartered Management Consultant.