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Franciana Santos is a senior systems analyst at Extreme Digital Solutions since June 2022, where involvement includes developing applications using Visual Basic 6, VB.Net, and ASP for the Tribunal de Justiça. Previously, Franciana served as IT coordinator at Globo from June 2012 to March 2022, leading a service center project using ServiceNow and managing a development team for various business areas. Prior to Globo, Franciana worked as a systems developer at Stefanini from December 2009 to May 2012, focusing on similar development and maintenance tasks for the Tribunal de Justiça. Earlier in the career, Franciana was a systems analyst at Atos Origins from May 2004 to November 2009, responsible for technical improvements in retail applications for Shell Brasil while utilizing ITIL methodologies. Franciana holds a Nanodegree in Machine Learning Engineering from Udacity Brasil, an MBA in Strategic Process Management from Ibmec, and a Bachelor's degree in Information Systems from Faculdade Paraíso.