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Hock Soon Ng is an accomplished engineering professional with extensive experience in technical support and performance management. Currently serving as an Enterprise Escalation Engineer II at ExtraHop since March 2020, Hock Soon Ng provides Tier III Technical Support, focusing on diagnosing complex issues and collaborating with Engineering for swift solutions. Prior to this role, Hock Soon Ng held various positions at Riverbed Technology, including Senior Support Engineer and Staff Engineer, specializing in Application and Network Performance Management. Additionally, Hock Soon Ng served as Team Lead for RPM Support in the APAC region, offering in-depth technical support. Earlier experience includes a managerial role at OPNET Technologies, Inc., overseeing Post Sales Engineering for the APAC region. Hock Soon Ng holds a Master of Engineering in Electrical, Electronics, and Communications Engineering from Nanyang Technological University Singapore.