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Phoenix Minster-Gottfried currently serves as a Customs Brokerage Agent at Expeditors since January 2025. Prior experience includes roles as a Technical Writer at EVERSANA and a Billing Patient Accounts Representative at Total Access Urgent Care. Phoenix has a strong background in content development, having worked as a Lead Technical Writer, Content Developer, and Associate Content Developer at Bullhorn from June 2017 to October 2023. Previous positions also include Customer Service Representative at Cigna and PCA at St. John's Mercy Medical Center. Phoenix holds an Associate's degree in General Studies from St. Louis Community College and studied at the University of Missouri - St. Louis.