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Mercedes Williams is an Associate Analyst at Expedient since November 2022, responsible for managing Tier 1 tickets, conducting daily shift walks, performing routine audits, and processing remote hands requests while adhering to strict security protocols for client access in data centers. Prior to this role, Mercedes served as a Student Technical Assistant at Coppin State University from February 2020 to the present and from September 2017 to January 2019, providing IT support. Mercedes holds a Bachelor of Science in Computer Science from Coppin State University, obtained in 2022.