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Victoria Gnatoka is an experienced customer experience professional with a diverse background in research, analysis, and strategic planning. Currently serving as a Customer Experience Manager at Expedia Group since October 2021, Victoria has also contributed as a Professional Speaker at Thought Leadership at CX Events since January 2017. Victoria's previous roles include Senior Customer Experience Researcher and Customer Experience Researcher at Nordstrom, and International Market Research Analyst at United Airlines, where complex route analysis led to the identification of new market opportunities. A background in global research and consumer insights was developed at Mintel, working with Fortune 500 companies. Victoria began a career in product management at Daymon Worldwide, gaining international experience in various locations. Academic qualifications include an MBA in Marketing from Riga Business School and a BA in Classical and Ancient Studies from Latvijas Universitate.