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Dawn Akeroyd is a seasoned professional with extensive experience in content design and knowledge management, currently serving as a Senior Manager at Expedia Group since June 2008. Akeroyd has effectively architected and implemented search process improvements that enhance customer service efficiency while driving positive customer experiences through strategic site optimizations. Prior roles include managing content development and critical knowledge processes, as well as serving as Client Relationship Manager at Ameriprise Financial, where Akeroyd led client growth initiatives and managed vendor relationships. Earlier experience as Technical Communications Manager at ABC Technologies involved leading cross-departmental teams to improve content usability and expand departmental functions. Akeroyd holds a Bachelor’s degree in English and Communications from the University of Washington.