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Sandra M. has over a decade of experience in customer service and account management, primarily at Orange since May 2018, where responsibilities include the development and implementation of innovative customer experience projects and integration of artificial intelligence in service operations. Sandra has also worked in roles focused on customer retention, inbound and outbound support, and account development both for business and residential clients. Prior experience at Transcom involved supervising call center operations, coaching teams, and employing data-driven strategies to enhance customer satisfaction for a major telecommunications company. Sandra holds a degree in Biology from Universidad Autónoma de Madrid and has pursued further education in process analytics, artificial intelligence, project management, and neuroliderazgo.