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Isaac Francisco has extensive experience in the call center and technology sectors, currently serving as a Campaign Manager at Executive Boutique Call Center since March 2019. Prior to this role, Isaac worked as a Technical Account Manager at NICE inContact from November 2015 to July 2018, specializing in cloud solutions. Isaac's earlier experience includes a decade at Convergys from 2004 to 2015 as a Team Leader, where responsibilities included supervising support professionals, managing operational activities to meet client KPIs, implementing systems for performance improvement, and conducting training and coaching sessions. Isaac holds a Bachelor of Science degree in Computer Science from the University of San Carlos, completed in 2004.