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Jared B. is an accomplished leader in customer experience (CX) with a diverse background spanning over a decade in various executive roles. As Co-Chair of the Board of Advisors at Execs In The Know, Jared B. fosters collaboration among CX leaders to enhance consumer experiences. Current roles include Executive Vice President of Member Experience at SECU and serving as a Board Advisor for multiple organizations. Previous positions at H&R Block and Quicken Loans involved spearheading digital transformation and CX strategies, while earlier experiences include impactful leadership at R1 RCM and consulting for Fortune 100 companies. Educational credentials include an MBA from Baker University and a Bachelor of Science in Network and Communications Management from DeVry University.