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Martin MACH is an experienced professional in customer care and IT support management, currently serving as a Customer Care Manager at Evora IT Solutions since May 2023. Prior to this role, Martin held the position of Team Lead for the operational L3 team at Bechtle from September 2019 to May 2023. Martin's technical expertise includes working as a Support Engineer for Avaya at Deutsche Bank, where responsibilities encompassed managing call systems and troubleshooting for international clients. Earlier experience includes serving as a Critical Incident Manager at HCL Technologies, focusing on major incident resolution and communication with stakeholders. Martin holds a degree in Business and Management from Vienna Business School, completed in 2011.